At Preepka Articles, we strive to ensure a seamless shopping experience. If you need to cancel an order or request a refund, please review our policies below:
1. Order Cancellation:
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You can cancel your order within 24 hours of placing it.
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Once processing starts, cancellation requests may not be accepted.
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If the order is canceled before shipping, a full refund will be processed within 7-10 business days.
2. Refund Policy:
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Refunds are available for defective, damaged, or incorrect products.
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Refund requests must be raised within 7 days of delivery.
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Once the returned item is received and inspected, refunds will be processed within 7-10 business days.
3. Non-Refundable Items:
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Personalised/custom-made products cannot be refunded unless defective.
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Used or damaged items not due to our error.
4. Exchange Policy:
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If you receive a defective item, we offer replacements subject to availability.
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Customers are responsible for return shipping unless the item is incorrect or damaged.