At Preepka Articles, we take pride in delivering high-quality, personalised products crafted with utmost care. As all our items are custom-made, returns are not applicable for any order. However, we understand that unforeseen issues may arise during transit, and we are here to assist you with a replacement in specific cases.
Eligibility for Replacement
We offer a replacement only under the following circumstances:
- Damaged or Broken Items – If the product arrives in a damaged condition due to shipping.
- Non-Functional Product – If the item does not function as intended.
- Incorrect Item Delivered – If you receive a product different from what was ordered.
Replacement Request Guidelines
To initiate a replacement request, please ensure the following:
- You must raise your request within 12 hours of receiving your parcel.
- A clear unboxing video (without cuts or edits) must be provided as proof. This helps us verify the issue and process your replacement smoothly.
We strive to resolve such concerns promptly and appreciate your cooperation in following these guidelines.
For any assistance, feel free to contact our customer support team. We are here to ensure that your experience with Preepka Articles remains exceptional!
Contact Us: For any queries or concerns regarding these policies, feel free to reach out at preepkaarticles@gmail.com.